The Art of Exceeding Expectations








Car buying is better when you don't settle for stress.

What is the Art of Better Car Buying? It's a way of doing business that you'll only find here at Gallery. A vehicle purchasing experience often seems more complex and frustrating than it needs to be. We make it an art form that's more engaging, comfortable and (dare we say it) enjoyable than it's ever been.

Now, we've been in this business for a while, so we understand if you think the Art of Better Car Buying sounds too good to be true, but here's how we do it:

We deliver BETTER VALUE on every vehicle, every day. That means superior vehicles that fit your needs at reasonable prices that fit every budget.
We promise BETTER PEOPLE. People who are expertly trained and exceptionally knowledgeable. People who are rewarded not just for selling cars, but for satisfying our guests.
We go to great lengths to ensure BETTER COMMUNICATION. Online, over the phone and in person, we're always available to you on your terms and on your time.
We design and build BETTER FACILITIES. Our state-of-the-art showrooms are where we conduct business, but they are first and foremost your space designed for your comfort.

Pretty simple, right? The best things usually are.



Gallery's dedication to your satisfaction doesn't end when you drive off our lot.

We put as much time and effort into vehicle service as we do into guest service. Of course, every dealer likes to say that. But not every dealer is able to say this:

We deliver BETTER VALUE. That means treating your vehicle as if it were our own (at one time, it was), and keeping repairs, service and body work on time and on budget, with extended hours that fit your schedule.
We're confident we have BETTER PEOPLE. Not just because our service professionals are factory trained, but because they're Gallery Guest First Certified, meaning they're held to a higher standard.
We strive for BETTER COMMUNICATION, because you have a right to know everything there is to know about the repair and upkeep of your vehicle, and we have a responsibility to ensure making appointments is as fast, easy and convenient as possible.
We always feature BETTER FACILITIES. That doesn't just mean that our service centers are state-of-the-art and filled with the latest equipment (they are), or that our collision center uses the most advanced technology available to restore your vehicle to like-new condition (it does). It means that our guest areas are always clean, comfortable and convenient.

So whether it's something as simple as an oil change or as complex as engine repair, we're committed to keeping your vehicle running as perfectly as the day you bought it. After all, that's our name on the back of it.



It pays to stick with Gallery. Literally.

Because when you become a member of the Gallery Rewards program, you can save thousands on dealership purchases, service and more. And the best part? It's free!

It's easy; just present your personal rewards card anytime you bring your vehicle in for maintenance or repair, and we'll automatically load real money based on the amount that you spend. Then, redeem that value on future service visits. You can even pre-pay for scheduled maintenance, so you'll get a great price now, with no hassle later.

Plus, as a member, you'll gain access to even more time and money saving perks, like an exclusive rewards coupon book loaded with savings, priority service scheduling and thousands of dollars in special reimbursement offers for towing, emergency service and more.

Take a look at our Standard, Silver and Gold membership plans on GalleryGroup.com/GalleryRewards.



Great training begins with you.

In order to provide our customers with the best experience possible, Gallery employees undergo a thorough and rigorous training program, one that keeps them up to date on the latest technology, factory programs and customer service initiatives.

We call it Gallery Guest First Certification, and it requires:

Brand Specific Manufacturer Training
Gallery Group Image Training
Interdepartmental Cross Training between sales, service and business development
Preferred Partner Technology Training

In-depth training develops a deeper understanding of the product, the corporate culture, our unique Gallery process and most of all customer service - all executed with the intention of addressing the needs of the Guest First. After all, our most important training comes from you, our customer; we use your feedback to better address your needs every day.



Gallery 30-Day Peace of Mind Guarantee

We are so committed to your satisfaction with your pre-owned automotive purchase that we give you a full 30 days to change your mind.

If for any reason you're unhappy with the Gallery pre-owned vehicle you selected, we'll give you a chance to exchange it for a different vehicle.

It's easy; we'll apply the entire purchase price of the vehicle you're returning toward our market price on any pre-owned vehicle (of equal or greater value) within your first 30 days of ownership. Thirty days to decide, it's just a little peace of mind that Gallery drivers deserve.

Limit one exchange per customer. Offer applies to pre-owned cars only. Customer to pay registration fees and sales tax difference if applicable. Subject to vehicle inspection and mileage cap of 1500 miles. Offer is good for 30 days from date of registration.